Operations and Information Technology Department


Anamaria M. Mercado

Operations and Information Technology

Master in Business Administration, Ateneo de Manila University

Anamaria M. Mercado has corporate experience in the fields of business development and management, process improvement, and training & development. Over the last several years, she has concentrated on providing training and consulting services to various clients across industries, particularly in the areas of customer service and business process improvement. She is currently the managing consultant of Consumer Insight, a company that specializes in capturing the customer’s experience through mystery evaluation services and customer satisfaction programs, a Program Director (for Six Sigma, Lean and Service Excellence programs) in the Ateneo Center for Continuing Education, a Resource Person in the MBA program of the Ateneo Graduate School of Business, a Resource Person for Customer Service courses of the Insurance Institute of the Philippines, and a member of the Philippine Society for Quality. She is also a co-business owner of two franchise companies.

Ms. Mercado has a degree in Business Economics and post-graduate units in Professional Education from the University of the Philippines and an MBA degree from the Ateneo Graduate School of Business.


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