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Ateneo Graduate School of Business – Center for Continuing Education (CCE) Vacancies

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1. Operations Assistant for Le Cordon Bleu Ateneo Institute
2. Program Sales Officer
3. Program Development Officer
4. Program Development Assistant
5. Marketing Assistant
6. Training Associate I (OS IV)


1. Operations Assistant for Le Cordon Bleu Ateneo Institute

Position: Operations Assistant
(Kitchen, Purchasing and Office Assistant for Le Cordon Bleu Ateneo Institute)

Summary of Work Activities and Responsibilities:

Responsible for monitoring the general upkeep, maintenance, security, and improvement of all facilities and utilities, in the LCBA as well as to provide administrative and logistical support to the daily operations of the Ateneo Le Cordon Bleu Institute (LCBA).

Main Duties and Responsibilities

1. In-charge of maintaining all laboratory equipment and utensils, preventive maintenance and general housekeeping.
2. Performs set-up, configuration/ reconfiguration of all kitchen equipment.
3. Keeps and conduct periodic evaluation and inventory of all kitchen equipment and undertakes measures, with prior approval to ensure that all equipment and/or utensils in kitchen/laboratories are in optimum operating condition.
4. Implements prescribed policies and operating guidelines set for all users including school personnel and students. Reports promptly in writing, all incidents that may threaten school safety and condition.
5. Acts as the custodian of the following logs:

a. Equipment, Utensils, Supplies and Life Expectancy File and Inventory
b. Job Order Request and Maintenance Forms
c. Borrower’s Slip
d. Laboratory Clearance

6. In-charge of the identification of supplies & maintenance and repairs needs, to be used as basis in the preparation of the corresponding budgets.
7. In-charge of purchasing, receiving, storage, inventory and release of the wet and dry ingredients

Administrative Support

1. Assist in the preparation of order for checks, purchase requisitions, job orders, and liquidation documents.
2. Monitor incoming and outgoing documents i.e. statement of accounts, PLDT bill, documents for delivery, requests for pick-up/purchase, etc.
3. Assist in recruitment (i.e. encoding, scheduling of interviews, timekeeping etc.) – delete
4. Encode supplier details, monitoring transmittals, job orders, etc.
5. Handle inventory and canvass of supplies and equipment.
6. Assist in property management (i.e. check maintenance of facilities/equipment, cleanliness, etc.).
7. Assist in setting-up room and facilities for classes and meetings.
8. Prepare weekly reports related to purchasing, facilities and equipment maintenance and operations
9. Perform all other tasks assigned by the Supervisor.

Knowledge, Skills and Abilities:

1. Computer literate (MS office, MS Access, database management)
2. Attention to details
3. Coordination and customer service skills
4. Organization and planning skills
5. Work management and ability to prioritize
6. Good verbal and written communication
7. Able to build strong rapport with team members and strangers instantly, earning trust quickly

Education and Experience Requirements:

• Bachelor’s Degree, preferably in Hotel and Restaurant, Service Industry related course
• At least 6 months relevant work experience
• ADMU work experience and knowledge in academe processes is an advantage

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2. Program Sales Officer

Summary of Work Activities and Responsibilities:

Under the supervision of the Program Sales Group Head, the Sales Officer is expected to meet assigned sales targets for both Public Offering (PO) and Institutional (customized) Programs (IP) through effective account management. He/she initiates sales campaign efforts to communicate CCE’s portfolio of programs. The Sales Officer maintains a high level of customer satisfaction through client relationship management. He/she is also expected to expand the customer base through various lead generation activities.

The position closely coordinates with members of the Program Sales Group, Marketing Services Group, Training Support Group, and Admin Services Group.

Main Duties and Responsibilities

A. Client Relationship Management

1. Develop and maintain client relationships through effective representation, and close coordination that is aligned with the Ateneo’s values.
2. Establish good rapport with key clients and gather information relevant for the company’s goals and targets.
3. Establish client relations through a consultative approach

B. Account Management

1. Public Offering (PO)

a. Ensure the timely campaign of course accounts
b. Organize client database to make the target market segment is reached by the sales campaign
c. Respond to inquiries through various channels, such as, but not limited to, walk-ins, phone calls, email inquiries.
2. Institutional Programs (IP)
a. Team-up with faculty to relay information on client profile, training needs and gaps needed in the customization process.
b. Prepare promotional letters, proposals and contracts/memorandum of understanding to clients.
c. Involved in the customization process in terms of client coordination on training needs of employees, client’s nature of business, vision and mission, purpose of training, objectives and expectations.
d. Develop a pricing strategy and negotiates packages with clients.
e. Coordinate with the faculty, the Sales Group Head and the Training Group pre-logistic requirements (i.e. class profiles, venue, materials, meals, handout preparation).

C. Lead Generation

1. Monitor the demand level of training and developmental needs of different firms and match them to CCE’s inventory of course offerings or customize accordingly.
2. Establish new sales contracts with prospective clients to expand existing client base.
3. Work in conjunction with the Sales group Head and other Sales consultants on market coverage and continuously populate the client database system.
4. Work in conjunction with the Sales Group Head and/or the Marketing Group to establish partnerships with provincial/regional firms, industries and associations.
5. Provide the management committee with feedback on the changing market conditions, including trends in the competitive market.
6. Utilize various marketing channels (i.e. telemarketing, fax messaging, email, ordinary mail)
7. Represent the Center in various related trade shows and meetings.
8. Implements an effective account solicitation plan and continuously generate new accounts.
9. Conduct sales presentations to clients.

D. Administrative

1. Implement policies, procedures and guidelines in conjunction with the Sales Group Head to maintain the standard of the Center.
2. Prepare daily and weekly sales and productivity reports.
3. Prepare sales invoice or statement of accounts based on prevailing contact fees.
4. Monitor payments of clients and prepare payment summary report.

E. Performs special projects and assignments given by Management or the Sales Group Head.

Knowledge, Skills and Abilities:

• Excellent communication skills (written and oral communication)

o Ability to compose letters and proposals to client firms or individuals
o Presentation/Platform skills also an advantage

• Self-confident and aggressive in soliciting accounts/individuals
• Must possess high negotiation and persuasion skills
• Ability to relate well with people from different levels and maintain relationship with clients
• Customer service-oriented
• Computer Literate (MS Office and internet applications)

Education and Experience Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Sales & Marketing or equivalent, Graduate units an advantage
• Preferably with a minimum of three (3) years working experience in a related field

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3. Program Development Officer

Summary of Work Activities and Responsibilities:

Assist the Program Development Group Head (PDGH) in developing programs and courses that are responsive to the changing needs of the market. The position will be working closely with the other Business units of the CCE, both internal and external stakeholders in the areas of program development, recruitment of industry experts as Resource Persons pool and knowledge management -consistent to CCE’s thrust of excellence and integrity.

Work closely with the Program Group Head, Program Directors/Resource Personas and the Sales and Marketing group to formulate the appropriate marketing plan of the programs to ensure communication style guide are consistent and aligned across all channels.

To focus on different ways to improve content, learning outcomes and resources. Program improvements are made through continuous research and follow through of program evaluation and feedback to assess its effectiveness.

To help rationalize, both current and new course offerings, consistent and aligned with the thrust and objective of the Ateneo Graduate School of Business.

Main Duties and Responsibilities

On Program Management and Development and RP pool

1.Environment scanning

i. Research on the needs of various industries, sectors, and firms.
ii. Conduct marketing intelligence on competitors’ course offerings and pricing strategies.
iii. Conduct industry studies on the varying needs of firms, industries and sectors and design development programs based on identified needs.
iv. Identify and monitor existing and emerging needs in the market.

2.On Program Management and Development:

v. Support and strengthen the process of conceptualization, development, and customization of courses that are responsive to the specific needs and requirements of the firms and industry sectors.
vi. Make recommendations about the positioning strategy and the specific target market segments / niches for each course.
vii. Recommend pricing strategies for each course.
viii. Provide direct support to each of the Business Disciplines in terms of:

a. Setting up meetings
b. Providing needed data and materials
c. Rendering updates
d. Keeping minutes of meetings
e. Updating resource persons on developments

ix. Update, upgrade, and fine-tune the courses in coordination with the respective resource persons.

2. Ensure appropriate match of Resource Persons or Industry experts.
3. Continuous recruitment/pooling of RP and keep an updated database.
4. Plan the regular schedule of Public Courses (across all campuses) including the timely offering of new initiatives.
5. To ensure alignment with the AGSB’s thrust and the Center’s goals and objectives.

On Knowledge Management

1. Ensure to keep an updated inventory of course/program content (both printed and digital).
2. Resource Person/Program Director Profile
3. To work with the Program Directors and Resource Persons on how towards continuous improvement of Course/Program brochure and flight plans and format (print out and/or online)
4. Keep track of curriculum review, revisions and enhancements.

Recommend appropriate Marketing Plan

In conjunction with the Program Development Group Head and the Program Directors and Resource Persons to recommends appropriate marketing plan to promote the different programs of the CCE as well as the other sub-units.

Manage the Program portfolio and branding efforts of all of the CCEs PO courses (Public Offering) and other sub-unit. Monitor program performance to ensure that business unit’s objectives are achieved and aligned with over-all target of the CCE.

Knowledge, Skills and Abilities:

The individual must be a strong communicator, have excellent written, presentation, oral communications and interpersonal skills. Able to collaborate and work with a diverse group of individual and institution. Must possess strong leadership skills, be able to motivate and influence others. Able to think creatively and strategically, have excellent judgment and be able to working a changing environment.

Education and Experience Requirements:

• Equivalent number of years of experience in the same post, an advantage
• Able to design and expand training development programs.
• Excellent networking, presentation and communication skills (written and oral)
• Project management skills
• Critical and analytical skills
Direct reports
Reports to: Program Development Group Head
Indirect reporting: CCE ED, Director/s of other Business units
Coordinates with : Sales and Marketing Group, Training Services Group, Admin Services Group

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4. Program Development Assistant

Summary of Work Activities and Responsibilities:

Identifies, pursues, and harnesses resources from the various industries/sectors to effectively and promptly address emerging needs from the world of business, finance and technology through the development of relevant learning and training programs.

Main Duties and Responsibilities

1. Supports and strengthens the process of research, conceptualization, development/customization of courses that are responsive to the specific requirements of firms and industry sectors. Provides adequate support/assistance to courses/programs for sharper focus on identified needs.
2. Provides direct support to the Certification, Diploma, and Business Excellence course offerings in terms of:

i. Setting up meetings
ii. Providing needed research data or materials
iii. Rendering updates
iv. Keeping minutes of meeting
v. Updating resource persons on developments

3. Provides close-in support to resource persons of new and old courses (updating, upgrading and fine-tuning of courses)
4. Defines the features of each course that are beneficial to an industry sector or position function to support promotional effort
5. Organizes and updates information, particularly for the directory of courses and resource persons for each course classification assigned;
6. Performs all other tasks assigned by the Program Development Group Head.

Knowledge, Skills and Abilities:

• Excellent communication skills (written and oral communication)
• A working knowledge of basic marketing concepts such as industry segments, market niches, product positions and the like
• Program development or curriculum and syllabus development
• Computer Literate, Flexible, Analytical and meticulous
• Able to relate well with people from different levels and maintain relationship with clients

Education and Experience Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in Business, Mass Communication, Education or equivalent
• Preferably with a minimum of one (1) year working experience in a related field

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5. Marketing Assistant

Summary of Work Activities and Responsibilities:

Under the Supervision of the Program Sales and Marketing Group Head, the Marketing Assistant is expected to help plan and execute marketing initiatives to promote the different programs of the CCE and all its Business Units (PO, IP AB-IB, LCBA, IDE, CU/Academies/Special Projects). Aside from liaising with both internal and external stakeholders, the successful hire is expected to help identify marketing trends and opportunities for innovation.
The position closely coordinates with members of the Program Sales and Marketing, Program Development, Training Services, and Administrative Services Groups as well as with various Business Units of the CCE.

Main Duties and Responsibilities

A. Marketing Communications and Public Relations

1. Responsible for updating content of marketing brochures (online, print and PDF versions), catalogues, calendars, and other marketing collaterals on a timely basis, in coordination with the Program Development Group
2. Responsible for in-house production of marketing materials, such as, but not limited to (brochures, signages, event posters and invitations, etc.)
3. Ensure timely release of brochuresto corresponding Program Sales and Program Development Officers
4. Responsible for basic graphic design requirements
5. Create presentation materials both for internal and external communication
6. Manage bulletin and digital boards across different Ateneo campuses

B. Events Management

1. Execute event plans such as learning sessions, forums, conference exhibit, etc.
2. Prepare ingress and egress arrangements for both internal and external events
3. Responsible for photo documentation of in-house events and other CCE activities
4. Generate a database of potential partners and event sponsors

C. Administrative

1. Implement policies, procedures and guidelines in conjunction with the Program Sales and Marketing Group Head
2. Prepare daily and weekly activity/productivity reports.
3. Prepare needed quotation canvass, approval sales invoice or statement of accounts based on prevailing contact fees.
4. Monitor communcation materials to ensure information is seamlessly updated across all channels

D. Performs other projects and assignments given by Program Sales and Marketing Group Head.

Knowledge, Skills and  Abilities:

• Excellent communication skills (written and oral communication)
• Computer Literate (MS Office and internet applications)
• Must be able to generate creative ideas and illustrate clearly
• Can work independently and as part of a team
• Can manage multiple projects efficiently and effectively
• Pays attention to detail
• Knowledgeable in any of the following programs/software such as Adobe Acrobat, Adobe Flash, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Premiere (video editing), Basic HTML, After Effects and LightroomBasic is an advantage
• Experience in photography and video editing is an advantage

Education and Experience Requirements:

• Candidate must possess a Bachelor’s Degree in Marketing Communications, Advertising, Multimedia Arts, and or related course
• At least 2 years work experience is an advantage
• Fresh graduates are welcome to apply


6. TRAINING ASSOCIATE I (OS IV)

Summary of Work Activities and Responsibilities:

Training account management for public and in-house accounts, certifications, and diploma programs; provide direct, close-in support to each faculty/resource person before, during, and during the actual training conduct.

Main Duties and Responsibilities:

PRE

1. Coordinates with Sales for pre-training requirements for each public and in-house accounts, certifications, and diploma program, i.e., participants’ profile, venue, reports, etc.

2. Coordinates and assists with RPs and client account handlers on the requirements of the public and in-house accounts, certifications, and diploma programs, i.e., materials preparations, logistics setup, supplies requests, etc.

3. Prepares materials and equipment requirements before public and in-house accounts, certifications, and diploma programs.

4. Prepares budget, IDs, attendance and name correction sheets, supplies, cash advances, etc., needed for public and in-house accounts, certifications, and diploma programs.

5. Prepares certificates and evaluation forms before the public and in-house accounts, certifications, and diploma programs.

DURING

1. Sets up and assist in participants’ registration.

2. Set up the equipment needed by the participants and facilitators.

3. Opens and welcomes participants to the program.

4. Provides onsite training assistance to RP and participants.

5. Takes class pictures and coordinates with the Training team for picture layout, development, and delivery.

6. Secures equipment and supplies after each public and in-house account, certifications, and diploma program.

7. Handles communication and course requirements to and from the participants and clients and the resource person/s.

8. Monitors participants’ engagement, especially for public and in-house accounts, certifications, and diploma programs such as but not limited to attendance and academic requirements.
POST

1. Prepares for after-event reports such as evaluation summary and actual expense report.

2. Submits end-of-course report, e.g., summary, output, or terminal, as prescribed by the client.

OTHERS

Perform all other tasks assigned by the Training Services Group Head.

Knowledge, Skills, and Abilities:

• Service-oriented
• Good oral and written communication skills
• Coordination and organizational skills
• Logistical preparations
• Training cycle background (pre, during, and post)

Education and Experience Requirements:

• College graduate, preferably BS in Psychology, Education, or Human Resources
• At least 3-6 months of relevant work experience
• Service-oriented
• Good oral and written communication skills
• Coordination and organizational skills
• Logistical preparations
• Training cycle background (pre, during, and post)

 

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